Terms & Conditions

Welcome to Brew Mantra. By accessing and using our website, you agree to the following Terms & Conditions. These terms outline the rules and regulations for using our services, purchasing products, and interacting with our platform. Please read them carefully before proceeding with any transactions.

1. Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Brew Mantra operates in accordance with international compliance requirements to ensure a safe and secure user experience.

We reserve the right to update our terms at any time to reflect legal or regulatory changes. It is the responsibility of users to review these terms periodically to stay informed of any updates. Continued use of our website and services signifies your agreement with the latest version of our Terms & Conditions.

2. User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Prohibited activities include, but are not limited to:

  • Providing false or misleading information during account registration or checkout.
  • Attempting to gain unauthorized access to our systems or customer data.
  • Engaging in fraudulent transactions or chargeback abuse.
  • Using our platform to distribute harmful software or malicious content.
  • Copying, reproducing, or distributing our intellectual property without permission.

Violations of these responsibilities may result in immediate termination of access to our services, cancellation of orders, or further legal action.

3. Product Availability and Pricing

All products listed on our website are subject to availability. We strive to keep our inventory up to date, but in rare cases, a product may become unavailable after purchase. In such cases, we will notify you and offer a refund or alternative product.

Prices are displayed in the relevant currency and are subject to change without prior notice. We make every effort to ensure that product descriptions, images, and prices are accurate; however, errors may occur. If we discover an error in pricing or product details, we reserve the right to cancel the order and issue a full refund.

4. Order Processing and Shipping

Once an order is placed, we process and ship it within the estimated time frame provided at checkout. Shipping times may vary based on your location and external factors such as customs processing and courier delays.

Customers are responsible for providing accurate shipping details. Brew Mantra is not liable for delays or losses resulting from incorrect or incomplete shipping addresses. If an order is lost or damaged during transit, we will work with the shipping carrier to find a resolution.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 5 days of receiving your product, provided that the item is unused and in its original packaging.

Refunds will be issued to the original payment method once the returned item is received and inspected. Shipping costs for returns may be the responsibility of the customer unless the return is due to an error on our part.

To initiate a return, please contact us at [email protected] with your order details.

6. Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. We encourage customers to reach out to us first to resolve any issues amicably. If a resolution cannot be reached, disputes will be governed by the laws of BrewMantra.

By using our services, you acknowledge acceptance of these terms and agree to their enforcement. Any legal proceedings must be initiated in the appropriate courts within the governing jurisdiction.

7. Intellectual Property Rights

All content on the Brew Mantra website, including text, images, logos, product descriptions, and branding, is the exclusive property of Brew Mantra or its content providers. Unauthorized use, reproduction, or distribution of any material from our website without prior written consent is strictly prohibited.

Customers may use our website and content for personal, non-commercial purposes only. Any commercial use of our intellectual property requires express permission from us.

8. Limitation of Liability

Brew Mantra is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to:

  • Delays in delivery beyond our control.
  • Allergic reactions or health issues related to tea and coffee consumption.
  • Technical issues preventing access to our platform.

While we take every precaution to provide accurate and high-quality service, we cannot guarantee uninterrupted access to our website or services.

9. Modifications to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions will still be valid and enforceable to the fullest extent permitted by law.

10. Contact Information

For questions or concerns related to our policies, please contact us at [email protected].

We are committed to providing a transparent and secure shopping experience for all our customers.